Customer Service

Shipping & Delivery
All cosplay costumes shown on iplaycos.com are processed after receiving your order. It’s up to you to choose a standard size or send us an exact measurement for your figure. We aim to offer you suits with ideal similarities to styles in original anime or video games. Shipping time is different on diverse items. However, you can know when to place your order with this in mind: the total shipping time refers to the time for processing your costume plus the time for delivering the finished costume to you. You are strongly suggested to place your order at least 2-3 weeks before receiving the costume. Cosplay Costume: 5-7 business days. Wig: 2-3 business days. PS: some wigs and maid costume are ready-to-wear and available most of time. Just contact the Customer Service Department for detailed information. Concerning the orders, it is necessary to keep in contact with the customer service department all the time..
Privacy & Security
iplaycos.com respects the privacy of its customers and takes steps to prevent unauthorized disclosure of customer information to third parties. Customer information includes any and all information received by iplaycos.com from its customers, whether such information is received by email, online forms, telephone, facsimile, mail or otherwise. iplaycos.com stores this information to enable it to fulfill orders or to improve the level of service to its Customers..
Returns & Replacements
We accept returning for replacement or refund within 3 days after you receive the costume or wig. The cost on the merchandise will be totally refunded. But the returning shipping cost is not refundable. Many thanks for understanding. Here are cases in which you can return the merchandise for a replacement or refund: 1: There is something wrong with the quality on the suit. If the merchandise is defective or destroyed during shipping, we can exchange the item for you. Or just send the item back to us. We will refund you once receiving the returned parcel. 2: The size is wrong. While placing the order, you can directly choose the size or send us your measurement. Always make sure you select the right size. We will make the suit strictly according to the received size information. If we make the suit in a wrong size, we can exchange or refund the payment of the order to you. 3: The color is wrong. If the received merchandise is made in a color which is completely different from the color you choose, just contact the Customer Service Department for refunding or replacing. However, pay attention to this: The item can not be the same as the image. There may be little color difference when you see the suit on different display screens. Dissatisfaction caused by this can not be returned. But we promise all suits are made according to what you see on our site. They are 95%-99% most like the images. And we offer modifications on all merchandises. Rest assured please. 4: If you plan to return the merchandise, you should make sure it has never been used, worn, altered and there aren’t missing items. The original package, garment tag and tracking number are must-have items for you to receive the refund. Thus, be careful while checking all details on the merchandise please. Please return the costumes back with a shipping number. Following are conditions on which return is not accepted: 1: All custom-made items can not be returned. 2: If you return part of the costumes, the payment can not be refunded. 3: Worn, used or altered items can not be returned. 4: undergarments, socks and stocking can not be returned. 5: Items for one time wear or indoor use like shoe covers, boots tops, costume shoes, etc can not be returned. 6: Wigs, prosthetics, fangs, fake teeth, cosmetics, beards, facial hair and any other artificial hair including hair pieces, hair clips, hair extensions, headbands, barrettes, hair accessories, hats with attached hair can not be returned. 7: Unauthorized refusal packages will be charged 15% of the total cost on the order as restocking fee. Also, this makes sense in the case that you forget to sign the package and the parcel is returned back to us..
Ordering
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
Payment, Pricing & Promotions
Now we only accept to pay with PayPal 1. With PayPal, you can send payment quickly and securely online. 2. Through PayPal, you can pay with credit card, debit card, or bank account balance. 3. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment. Advantages with using PayPal: • Payment is traceable. You can trace the status of your payment using your PayPal account. • Payment does not require you to use your credit card online (you can transfer directly from your bank account). iplaycos.com doesn't see your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use. Read more about Payment by Paypal.
Viewing Orders
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
Updating Account Information
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.